Privacy policy

Last updated: 23 September 2026

This Privacy Policy explains how Copprly (“we”, “us” or “our”) collects, uses, stores and shares personal information when you visit our website, place an order, contact us or use our services. We aim to handle information fairly, transparently and securely in accordance with applicable data protection laws, including the UK GDPR and Data Protection Act 2018 where applicable.

1.1 Information we collect
We may collect your name, email address, telephone number, billing and delivery address, order and transaction details, payment status, account information, customer-service communications, reviews, photographs, videos, IP address, browser and device information, cookie data, marketing preferences and website activity.

1.2 How information is collected
Information may be provided directly by you, collected automatically through cookies and similar technologies, or received from Shopify, payment processors, delivery partners, analytics providers, advertising platforms and other service providers.

1.3 How we use information
We use personal information to process payments, manufacture and fulfil orders, arrange packing and delivery, provide support, manage returns and refunds, communicate about orders, prevent fraud, improve our website and products, administer reviews, send marketing where legally permitted, maintain business records and comply with legal obligations.

1.4 Lawful bases
Our lawful bases may include performance of a contract, compliance with legal obligations, legitimate interests and consent. Where we rely on consent, you may withdraw it at any time.

1.5 Sharing information
We may share relevant information with Shopify, payment providers, logistics and customs partners, fulfilment providers, technology and analytics providers, customer-support platforms, professional advisers and authorities where legally required. We do not authorise service providers to use your information for unrelated purposes without a lawful basis.

1.6 International transfers
Copprly is operated from India and may use service providers located in other countries. Personal information may therefore be transferred outside the UK. Where required, we will use appropriate safeguards and lawful transfer mechanisms.

1.7 Retention and security
We retain information only as long as reasonably necessary for order administration, accounting, dispute resolution, fraud prevention and legal compliance. We use reasonable safeguards, although no online system can guarantee absolute security.

1.8 Your rights
Subject to legal conditions and exceptions, UK customers may have rights to access, correct, delete, restrict or object to processing, receive a portable copy of certain information, withdraw consent and object to direct marketing. Contact copprly@gmail.com. We may verify your identity before responding.

1.9 Complaints, cookies and children
Please contact us first with privacy concerns. You may also complain to the Information Commissioner’s Office at https://ico.org.uk. Necessary cookies help operate the website; optional analytics or advertising cookies will be used only as permitted by law. Our website is not directed at children.

1.10 Changes and contact
We may update this policy and will publish the revised version with a new date. Questions may be sent to copprly@gmail.com.